Technical Support Coordinator (Global Support)

Key Responsibilities:

Technical Assistance:

Manage and resolve technical support requests for tools such as Powergizer CRM and other virtual platforms.

Maintain up-to-date technical documentation and troubleshooting resources.

Provide timely and professional support to resolve system performance issues.

System Monitoring and Maintenance:

Monitor system performance and recommend optimizations.

Ensure seamless integration and functionality of technical tools and software.

Training and Onboarding:

Assist in onboarding new team members to technical tools and platforms.

Provide training on software usage and best practices for remote systems.

Collaboration and Reporting:

Partner with IT and virtual support teams to address systemic challenges.

Performing Daily Posts on Social Media for both our organization and clients.

Creating Content, marketing materials, and videos.

Prepare regular reports on technical metrics and suggest preventative solutions.

Spiritual Contribution:

Actively contribute to EGEG’s spiritual community by participating in prayer meetings, devotions, and other Biblical-based activities that promote student and staff success.

Required Qualifications:

Minimum of Certificate or degree in Information Technology, Computer Science, or related field (or equivalent experience).

Proficiency in CRM systems, SaaS platforms, and virtual collaboration tools.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Experience with virtual administrative support is an asset.

Preferred Skills:

Familiarity with Powergizer CRM or similar platforms.

Ability to manage multiple tasks effectively in a remote work environment.

Experience with troubleshooting tools and processes.

Work Schedule and Benefits:

Schedule:

Full-time, Monday through Friday, with a minimum of two Saturdays per month.

Hours: 35 hours per week, working between 8:00 AM to 8:00 PM Eastern Time.

Work Environment:

Quiet, distraction-free workspace for at least 8 hours per day.

Reliable Wi-Fi, electricity and a computer are required.

Benefits:

Wellness Benefits:

Comprehensive support for physical, emotional, and mental well-being.

Emet Global Tuition Benefits:

Access to tuition assistance programs for personal and professional development.

Paid Time Off (PTO):

Generous leave policy for personal and vacation days.

Holiday Pay:

Recognition of public holidays with compensated time off.

Promotion and Salary Increase:

Opportunity for salary increase and promotion every 6 months review

Work Environment:

The employee agrees to promote the values and mission of Emet Global Education Group and all its affiliated institutions as a private educational institution built on a Biblical foundation, Kingdom principles, Christ-centered beliefs, and Holy Spirit led with a life consistent with God’s Image.

The employee shall respect and be willing to carry out the EGEG’s Covenant and Statement of Faith which is a commitment to the communities and students we serve.

Additionally, the employee should be expected to play a formative role in the spiritual lives of students according to the covenant and Statement of Faith and from time to time may be asked to host or participate in spiritual devotions and/or spiritual formation groups, prayer meetings and other Biblical-based activity relating to student achievement and success.

Emet Global Education Group is an Equal Opportunity Employer. Emet Global Education Group is a faith-based institution and employer. We celebrate diversity and are deeply rooted in faith and strong biblical principles. Our organization is committed to fostering an environment that honors and respects all individuals, regardless of race, religion, nationality, or gender. This position carries responsibilities and duties grounded in Biblical faith and principles that honor and serve God the Father, the Holy Spirit, and our Lord and Savior Jesus Christ. We ask our employees to uphold mutual respect while performing tasks and duties that align with the organization's biblical foundation, faith-based principles, vision, mission, purpose, and services.

Application Process:

Interested candidates are invited to submit a resume and cover letter detailing their qualifications and experience. Applications should be completed by clicking the button below, upload a copy of your resume and a cover letter. We are more considerable of resumes that is accompanied by qualifying credentials that matches the job.

Emet Global Education Group is an Equal Opportunity Employer.